PRRQuest (PRR is Problem Reporting & Resolution) is a very versatile and sophisticated solution for Case, Incident or Problem related to Suppliers, Customers and all Internal Issues (Quality, Environmental, Health, Safety, HR, etc.) with full Root Cause Analysis (RCA) and Corrective Action Preventive Action (CAPA).
One system to manage all of your Problems/Incidents including Quality, EHS, Supplier, Financial, HR, etc.
Significantly reduce the cycle time from initiating a case/problem/incident through executing the process to closure
Configure the process for any problem type, from simple resolutions to complex correction actions and root cause analysis
Utilize the powerful Forms Builder to set up your own specific corrective actions (Global 8D, 5 Why, etc.) and root cause analysis for each problem type
Attach media (pictures, videos, etc.) to better communicate problem descriptions and resolutions through the process
IntellaQuest Power BI Integration provides any report you want, the way you want it.
Execute all tasks to resolution by tasking the organization with auto alerts
Problem Direct Costs to monitor the Costs of Poor Quality from Problem Initiation to Closure
Utilize Supplier CARs and cost of quality data capture via Debit and Credit Notes for Supplier chargebacks
Running time clock for each Problem to monitor the time between Report Initiation and Effective Closure
Resolution Approval and Advanced Workflows
Discussion board at each step of the process to allow communication between responsible personnel and subject matter experts
Export data (Global 8D, 5 Why, etc.) in a pre-defined Excel form for easier distribution
Advanced Search, various filters, views and user Dashboard facilitate the end user navigation
Email notifications and Reminder mails sent to all applicable shareholders
Set security levels as needed
Full traceability of changes made on all versions of the document – Draft, Issued and Archived Document Libraries
Provide secured access via the Collaboration Portal to external parties allowing for truly collaborative work for controlled documents by external parties (Suppliers, Customers, Distributors etc.).